Analyze and evaluate the communication skills of two managers

 

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Abstract

This paper compares and contrasts two managers based on their business communication styles during a specific workplace experience. It evaluates the effectiveness of their approaches, focusing on managerial communication, empowerment, and administrative management. The analysis highlights how communication strategies impact workplace outcomes and long-term organizational performance.

Keywords: managerial communication, empowerment, administrative management

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Introduction: Business Communication

Managerial communication has evolved significantly throughout history, adapting to the complexities of workplace diversity and rapid organizational changes. Effective communication remains a cornerstone of successful management, enabling leaders to guide teams and execute processes efficiently. The modern manager must possess sophisticated communication skills to navigate these dynamic environments.

Historically, management required clear, inclusive communication to direct subordinates effectively (Hynes, 2011). Today, trends suggest that interpersonal communication training will become an increasingly central component of managerial development. This paper examines and compares the communication styles of two managers in a workplace setting, exploring their effectiveness in achieving organizational goals.

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Analyze and evaluate the communication skills of two managers.

In one job, I observed two distinct managerial communication styles:

1. Empowerment-Oriented Manager:
   The general manager embraced an empowerment approach, fostering a sense of ownership and engagement among employees. By involving subordinates in decision-making and management processes, this manager encouraged collaboration and innovation.

2. Administrative Approach Manager:
   The second manager relied on a hierarchical, administrative communication style. Preferring formal channels, this manager delegated communication through intermediaries, avoiding direct engagement with employees. This approach, rooted in the "chain of command," lacked the flexibility of more interactive methods.

While both managers aimed to accomplish tasks effectively, their personal approaches influenced their communication effectiveness and team dynamics.

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Which Manager Was More Effective?

The empowerment-oriented manager proved more effective overall. Empowerment fosters employee engagement, ownership, and motivation, which can enhance productivity and innovation. Conversely, the administrative manager's reliance on intermediaries often caused delays, diminishing efficiency.

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Long-Term Consequences of Each Manager's Approach

1. Empowerment Approach:

   • Promotes employee growth and skill development.
   • Enhances organizational adaptability and innovation.
   • Strengthens team morale and commitment.

2. Administrative Approach:

   • Ensures formal consistency and control, especially in high-stakes environments (e.g., military operations).
   • May stifle creativity and delay decision-making in dynamic settings.

Each approach has its merits depending on the organizational context, but empowerment generally aligns better with modern workplace demands.

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Conclusion

Effective communication is essential for managerial success, balancing efficiency with employee engagement. While administrative approaches may suit rigid structures, empowerment-driven communication fosters innovation and resilience. Managers should view communication as a resource-intensive process, regulating it to maximize organizational potential while minimizing inefficiencies.

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References

Hynes, G. E. (2011). Managerial Communication: Strategies and Applications (5th ed.). New York, NY: McGraw-Hill.

Hynes, G. E. (2011). Managerial Communication: Strategies and Applications (5th ed.) [Online learning service]. Retrieved from http://highered.mcgraw-hill.com/sites/0073377759/student_view0/chapter2/

Condon, J. (2010, March 1). Communication: A Process Worth Defining and Improving: Mishaps Can Result if This Key Performance Indicator Is Lacking at a Company. The Free Library. Retrieved January 13, 2013, from http://www.thefreelibrary.com/Communication: a process worth defining and improving: mishaps can...

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James B.