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  It sounds like you're either exploring a role as a Customer Service Representative (CSR) , just don't get it mixed up with " Corporate social responsibility  (CSR)," or gathering details to share. Here's a quick breakdown for you: Customer Service Representative Overview What You’d Do: Respond to customer inquiries through phone, email, or live chat. Troubleshoot customer issues and resolve complaints. Process orders, returns, and provide product/service information. Keep accurate records of interactions and transactions. Ideal Skills & Traits: Strong communication and problem-solving skills. Patience and a friendly attitude under pressure. Ability to type quickly and accurately (40+ WPM is a common benchmark). A distraction-free, quiet workspace if working remotely. Work Environment: Many CSRs work from home, but some positions may require in-office work. Flexible schedules, with opportunities for part-time or full-time hours. Pay ...