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Monday, December 9, 2019

What is customer service ? The 7 Essentials To Excellent Customer Service




Source: Youtube



Six Steps for Improving Customer Service and Support


1. Know and understand what must be done well.
2. Build value in delivering service.
3. Balance resources.
4. Create a structure for quality.
5. Work on resource productivity.
6. Manage change

Source: "Outstanding Customer Service"  By Armistead & Clark

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